This presentation from Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce, is designed to explore the power of employee and customer experiences to drive growth. Tiffani will discuss key learnings from her book Growth IQ as well as her report for Forbes Insights, The Experience Equation, How Happy Employees and Customers Accelerate Growth.
Following Tiffani's engaging presentation, Jason English (YPO Dubai) will moderate a panel discussion with YPO members Fred Thiel (YPO Gold Orange County), Ana Soares dos Reis (YPO Gold Portugal) and Tim Gentry (YPO Washington DC), who will discuss the information Tiffani presented, sharing their real-life application failures and successes that challenge and support Tiffani's view.
Explore the power of employee and customer experiences to drive growth.
Experience a dynamic discussion that explores multiple perspectives of application.
Receive a copy of Tiffani's book Growth IQ.
To redeem a copy of Tiffani's Book Growth IQ, please visit https://salesforce-addresscapture.directmail.tech/Pages/OneItemYPO?productId=67690