Salesforce - Customer Transformation Framework 2.0
Innovation and Technology
•
58m
Well-designed customer experiences have never been more relevant. Salespeople — once solely focused on closing transactions — now track customer satisfaction more than any other metric. The majority (88%) of high-performing marketers say they lead customer experience initiatives across their organizations. Even leaders in information technology (IT) now cite customer experience as their top priority.
Mick Costigan, VP of Salesforce Futures, will share how to make it easy for your employees to make it easy for the customer. We will take an in-depth look at what makes Salesforce top of the industry in customer transformation and how to apply their learnings to your own business.
Explore how to build customer-centric processes to best engage customers.
Learn how to sense, anticipate and respond to customer needs and align teams around the customer.
Gain critical insights into embracing the shifting role of technology and creating a business as a platform for change.
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Slide Presentation
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